Reviews

Google

J S, This month

I really appreciate the incredibly positive and seamless coordination I had last night and today from Bill's Super Heat to get my air-conditioning back up and running.

Late last night, I noticed a noise coming from my outdoor air-conditioning unit that sounded like the fan blades were making contact with an object or surface. I turned the unit off to address the issue in the morning.

However, during the night, knowing the next few days were going to be extremely hot, I was really hoping to get service as soon as possible once the business opened. Around 3 a.m., I called to leave a message—and to my surprise, just two minutes later, a very friendly technician, Spencer, returned my call. We decided the service could be scheduled once business opened. Thank you, Spencer, and I'm so sorry to have awakened you!!!

That morning, I spoke with Lisa who immediately put me in touch with Marie who dispatched a technician, Devin, who showed up mid-morning and fixed all issues, explained what likely happened and future actions to take to keep the unit in top condition.

I'm genuinely impressed by the seamless communication, smooth transitions between team members, and the high level of skill each person brought to the job.

The way this team communicates, follows through, and gets the job done is simply outstanding. I'm so glad I purchased this unit from Bill's to get this kind of professional and personal service.

THANK YOU ALL!!!!
Joan

Google

Patricia Treat, Last month

Rocky dies an excellent job

Google

Ginny Jones, Last month

This is a professional operation. The customer service couldn't have been better and we dealt with a knowledgeable technician.

Google

Donna Golden, Last month

Jacob was very polite and professional. Answered all my questions. Would highly recommend Bill's superheat.

Google

Bruce Amrine, Last month

Professional and personal ????

Google

Ward De Witt, Last month

Jacob arrived on Time, kept us informed as to what he was going to do, then did those things efficiently, leaving no mess. He was Knowledgeable, informative, and quite friendly. We would look forward to having him service our units the next time.

Google

Mike Barham, Last month

Fast, Friendly, & Professional.
We'll happily continue to use Bill's.